Refund policy

If you have any problems with your order, please do not hesitate to send us an email! If your package arrives damaged or has any fulfillment problem, let us know and we'd be happy to talk with you about it. 

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, so it cannot be caked or unwound in any way. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@reddoorfs.com. Buyers are responsible for return shipping with tracking of the goods you wish to return. Upon receipt of your items, we will issue a refund to the payment method you used during the original purchase!

You can always contact us for any return question at hello@reddoorfs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
It's worth noting that One of a Kind colorways or custom dye jobs are final sale and non-refundable. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.