Shipping policy

We use USPS to ship all of our packages; they are such a vital part of our business! When your package ships depends on what you've ordered.

For Pre-Order yarn: we do our best to dye and ship as we finish in batches. Our emails for each collection release will tell you the turn around time for Pre-Orders (normally 3-5 weeks). The collection page will also have the same turn-around time listed. 

For In-Stock yarn: your order will ship in 2-4 business days from the time the order is placed. If you happen to order from both an in-stock and pre-order section, your entire order will not ship until all parts of the order are complete! 

For US domestic orders, once we ship your order, it is the responsibility of you, the customer, and we are not liable for lost or missing packages. While we will always do what we can to answer your questions about your packages to the best of our ability, in the case that a package has been lost, USPS will be able to help you locate it. 

For international orders, once we ship your order, it is the responsibility of you, the customer, and we are not liable for lost or missing packages. We will always do what we can to answer any questions you have about your shipment. Any extra fees accrued over the course of your order's journey to you are the responsibility of you, the customer (i.e. customs fees).